Craftsman Sucks Customer Reviews and Feedback

From Everything.Sucks

Craftsman is a line of tools, lawn and garden equipment, and work wear. Originally a house brand established by Sears, the brand is now owned by Stanley Black & Decker.

Richard shared his demising experience with Craftsman, "I purchased a Craftsman WS410 from a local Lowe's store. After 5 weeks and only two uses I noticed that the metal grommet that supports the string in the cutting head had become loose and was cast off. The unsupported string has cut the plastic and it now cuts the string when trying to use the unit. I contacted the Lowe's and of course they said that it was outside the 30 days and it was now Craftsman's problem. I tried to call Craftsman Customer Service starting over 4 weeks ago. I am presently on hold again. This is the fourth attempt to talk to someone. I get the "we are experiencing higher than usual call volume and will get to as quickly as possible", each and every time. I have waited over one hour several times and still nobody picks up.

I have also written them four emails. I get an automated reply saying that they will get in touch with me usually within 24 hours. The first message was over five weeks ago. What good is customer service if the company doesn't worry about their base. Will I ever buy a Craftsman product again..Not on your life. Will I tell everyone why I feel that way. Count on it. The unit is under warranty but what good is it if you never can get in touch with someone. Craftsman used to represent quality and customer service. I might as well be dealing with some call center overseas."


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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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